Google Launches Free 411 Service
Google has a new product in Google Labs called Goog-411 - a free telephone based information service that could eventually end all 411 charges. About 2.6 billion 411 calls are made in the U.S. each year, and it is a $7 billion a year business.
Goog-411 can be accessed by dialing 1-800-GOOG-411. The product is completely automated and there is no way to talk to a human for additional or clarifying information. You tell it your city and state, and then ask for a specific business or business category. For example, you can say "Giovanni's Pizzeria" or just "pizza".
You can get connected to the business, free of charge, and you can get the details by SMS if you’re using a mobile phone. Just say "text message".
GOOG-411 is using Google’s normal local business information available on Google Maps and elsewhere.